Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy governs all SaaS products, subscriptions, and digital services offered by Seven Hills Software (“we”, “us”, “our”).

By activating or renewing a paid plan, you agree to the terms described in this policy.

2. Free Trial / Demo

A free trial or demo may be available depending on the product.

Please use the trial period to evaluate whether the product fits your requirements.

Once a paid plan starts after the trial, the refund rules below apply.

3. Subscription Billing

Subscriptions are billed in advance on a monthly or annual basis.

Payments are processed through secure third-party gateways such as Razorpay, Stripe, or other authorized providers.

Pricing may change; we will notify active customers ahead of any adjustment.

4. Refund Eligibility

We follow a fair-use refund policy tailored for SaaS businesses.

Refunds are approved only when:

• A technical issue on our side prevents you from using the service.
• Our support team cannot resolve the issue within 5 business days.
• The refund request is submitted within 7 days of the original payment.

Refunds are not provided when:

• You decide to discontinue after using the product (“change of mind”).
• Features do not match subjective expectations (unless explicitly misrepresented).
• The product is unused or rarely used.
• Issues originate from third-party services, integrations, or your own infrastructure.
• Renewal fees are charged because cancellation was not submitted before the renewal date.

5. Cancellation Policy

You can cancel anytime via account settings or by contacting support.

Cancellation is effective immediately, but access remains until the end of the current billing cycle.

No further charges are made after cancellation.

6. No Partial / Mid-Cycle Refunds

We do not issue partial refunds for unused time within a billing cycle.

Once a billing cycle begins, the payment is locked for that cycle.

7. Duplicate or Fraudulent Payments

A full refund is issued if you are charged twice for the same transaction.

Payments made with stolen cards or unauthorized methods are refunded once the claim is verified.

8. Refund Process

Approved refunds are credited to the original payment method.

Processing typically takes 5–10 business days, depending on the payment gateway.

9. Contact for Refund & Billing Support

Email our billing team at support@sevenhillshq.com with the following:

• Order ID or Transaction ID
• Registered email address
• Reason for the request
• Supporting screenshots or logs (if applicable)